Understanding the Travel Needs of Underserved Populations That Rely on Transportation Network Companies in the San Francisco Bay Area

Congestion management strategies can be improved through increased data sharing, particularly between public and private stakeholders. Additionally, improvements in public transit and pooling services (e.g., dedicated infrastructure) can help increase travelers' willingness to shift to higher-occupancy modes. However, safety concerns will also need to be addressed to encourage shifts toward higher-occupancy travel options. Unique considerations and strategies may need to be employed in order to ensure equitable outcomes for travelers with disabilities.