Microtransit

Communities Are Experimenting with Microtransit to Fill Critical Gaps in Public Transit Service – What Have We Learned so Far?

Susan Shaheen, PhD, Adam Cohen, Brooke Wolfe, Elliot Martin, PhD
2024

Microtransit is a technology-enabled transit service that typically employs shuttles or vans to provide on-demand transportation with dynamic routing. While many rides are dispatched and paid via a smartphone, many services also provide a telephone booking option. A few services accept cash payment and street hails (similar to taxis). Variations of microtransit can include fixed schedules and routes and larger or smaller vehicles. Typically, microtransit services are operated by or...

An Evaluation of Via Rideshare Service in West Sacramento: An Exploratory Analysis Through Surveys and Expert Interviews

Elliot Martin, Aqshems Nichols, Susan Shaheen
2019
The UC Berkeley Transportation Sustainability Research Center (TSRC) conducted an evaluation for the City of West Sacramento of the pilot Via Rideshare System, which began providing rides to customers in May of 2018 and is currently in operation. This analysis presents the findings from surveys and expert interviews. Surveys were deployed to both users and non-users of the pilot service in order to assess the behavioral impacts of the system on users and to...