Transportation Network Companies

Just A Better Taxi? A Survey-Based Comparison of Taxis, Transit, and Ridesourcing Services in San Francisco

Lisa Rayle
Danielle Dai
Nelson Chan
Robert Cervero
Susan Shaheen, PhD
2016

In this study, we present exploratory evidence of how “ridesourcing” services (app-based, on-demand ride services like Uber and Lyft) are used in San Francisco. We explore who uses ridesourcing and for what reasons, how the ridesourcing market compares to that of traditional taxis, and how ridesourcing impacts the use of public transit and overall vehicle travel. In spring 2014, 380 completed intercept surveys were collected from three ridesourcing “hot spots” in San Francisco. We compare survey results with matched-pair taxi trip data and results of a previous taxi user survey. We also...